Business User Login What's This?


	

FAQs

What is the difference between quick searches and pre-employment screenings?
Why do I need to register to conduct tenant and pre-employment screenings?
Do I need to register to do a Quick Search?
What is the FCRA and how does it apply to pre-employment background checks?

BEFORE YOU CONDUCT A "QUICK SEARCH", for Background Checks or People

How do I go about searching for someone?
How is a search conducted?
What are public records and publicly available information?
How is the information in these databases collected?
How often are these records updated?
Will someone know if I run a "Quick Search" search on them?
Why should I use Spontaneous Insight to search public records?
How do I order a search?
Which parts of the country can I search public records through Spontaneous Insight?
How do I pay for a search?
Can you do a search if I only have a woman's maiden name?

HOW TO SEARCH

What information do I need in order to search for someone?
Can you do a search if I only have a woman's maiden name?
Can I search for people in other countries?
Can you search for people from other countries currently living in the United States?
Can you search for minors or public figures?

WHAT OUR REPORTS PROVIDE

Do your "Quick Search" reports say where someone works?
Do your reports provide credit history?
Do your reports provide Date of Birth and Social Security Number information?
Do your reports provide phone numbers?
Do you provide financial records, such as bank account information?
Do you guarantee your "Quick Search" results?

AFTER YOU SEARCH

I completed a Quick Search on a subject and did not receive any results?
We offer a "No Hit - No Charge" guarantee. The details are included below. Please keep in mind that we will do our best to try to locate the individual you are seeking. However, we are limited by the amount and accuracy of the information that you provid
Why did you send me back a list of names?
Why is information I already provided repeated in my report?
Why is there no phone number?

BILLING/CUSTOMER SERVICE

I already placed a "Quick Search" order with Spontaneous Insight, but I have a question about my charges. What should I do?
I entered all the information on your site, but not my credit card. Will I still be billed?
I have a question not answered by your FAQs. How do I contact you?
I'm not happy with my results. Can I get a refund?

GENERAL

How do I remove myself from these records?
How do I change or correct the information in these records?

 

What is the difference between quick searches and pre-employment screenings?

A Quick Search provides access to compiled, nationwide public records with results ranging from phone numbers through criminal records. No registration is required.

Pre-employment and tenantscreening is designed specifically for business and licensed professionals to gather in-depth information on prospective business partners, employees or tenants. These searches require a social security number for the subject in question (Quick Searches do not) and documentation indicating that the subject is approving the background check or search.

Back to Top

Why do I need to register to conduct tenant and pre-employment screenings?

To be FCRA-compliant, Spontaneous Insight must verify the validity of your business and the nature of your search needs. After submitting the registration form, we will review and verify your information. Once approved, we will establish your company's account.

Back to Top

Do I need to register to do a Quick Search?

No, registration is only required for FCRA-compliant, tenant & pre-employment screening searches.

Back to Top

What is the FCRA and how does it apply to pre-employment background checks?

The federal Fair Credit Reporting Act (FCRA) has set national standards for employment, pre-employment and tenant screening. It applies specifically to those background checks performed by an outside company or agent and defines the information that can and cannot be sought by a potential or current employer.

For additional information about FCRA please click the following link: www.ftc.gov/credit

Back to Top

BEFORE YOU CONDUCT A "QUICK SEARCH", for Background Checks or People


How do I go about searching for someone?


Step 1-  Try searching for them using our free search service first.

  • If you found too many people with similar names, try narrowing your search by entering more specific information such as city and state.
  • Alternatively, chose our "purchase PEOPLE SEARCH for ALL" option to see the basic address, relative and listed phone number for each record for the same price as one search result.

If you did not find the person, try expanding your search in small increments. For example, try searching without specifying a city. Still didn't find the person? - Try searching all states. Still didn't find the person? - Try searching a variation of their first name.

Example: Tom Doe,

Use,

First name variations, of the person you are searching on, such as

- Thomas
- Tom
- T* (Placing an asterisk * after their first initial is helpful if you don’t remember their formal first name)

Review Prelim Results

- Scan the free prelim results and related relatives to better define the right person.

Alternative Search Methods:

- You may also want to consider searching for a known family member, who may have contact with the individual,
- Or, try our Premium Assisted People search, and one of our search experts will find them for you, money back guarantee

Step 2) Once you've found the person using our free search, select the search product you wish to purchase and follow the directions for purchasing your product.

If you see a match for an old city/state, but you know they've moved. Buy an advanced search, which will look for their current location. Even a very old address (up to 30 years) can be traced forward to where they are living now.

If you are unable to find them using our free search that does not mean we won't be able to find them. For an extra fee, we can do the searching for you. Our professional researchers have years of experience locating and connecting people to relatives, loved ones, old friends and classmates.

 

  • Multiple public record databases are searched to ensure the highest quality report.
  • Reports are sent to you by e-mail.with 1 business day.
  • The fees for these services vary based on the amount of information you provide and the type of search you select. And if we don’t provide a result, we won’t charge you

 

Back to Top

How is a search conducted?

All of our Quick Search products access an extensive network of third party public and private databases. Once you enter the search criteria, our systems comb through these databases in search of the person you are seeking. The more accurate the search criteria you provide, the higher the likelihood that we will find the individual. We then provide a report to you with our findings.

Back to Top

What are public records and publicly available information?

Spontaneous Insight's network of databases contains information from the following three categories:

  • Publicly Available Records are records generally made available to the public, for example, phone books.
  • Public records are records maintained by the government, such as court records.
  • Private Records are records, which private companies create and maintain such as marketing lists. They are not freely available to the public.

Back to Top

How is the information in these databases collected?

In addition to government records, much of the information in the databases searched is collected through "consumer transactions." such as buying a magazine subscription, etc. We do not report confidential information included in these transactions, but do use the information to find the individual and locate their most current reported address. We also access information from county courthouses, state and federal records, and professional licensing organizations.

Back to Top

How often are these records updated?

We access various sources, each of which are updated at frequent but different intervals. Databases are updated daily; however, it typically takes 3 to 6 months for a new address to show in our records after a person moves.

Back to Top

Will someone know if I run a "Quick Search" search on them?

No. Our searches are completely confidential and the person being searched for will not know a search has been performed or who has performed it.

However if you are a registered Business user with Spontaneous Insight and running one of our tenant and employee screening searches, the answer is Yes, and you do need to have the subject of your search sign an authorization form allowing you to do so. For More information on our FCRA compliant screening products click here.

Back to Top

Why should I use Spontaneous Insight to search public records?

Although some of the data we provide is publicly available, to gather it yourself would be expensive and time consuming. Furthermore, while the information may be publicly available, it is not contained in any one specific location or database. Thus, you would need to spend many hours searching various individual databases to find the information that we have consolidated. As an example, courthouse records are publicly available, but only if you request them in person. We believe this is very inconvenient for you yourself to seek these out over multiple counties and in different states. However, As a public service and convenience to our visitors, Spontaneous Insight has created a free background check section within our site to help you conduct a search, For a list of helpful government contact information and sites please click here

Back to Top

How do I order a search?

From your desktop computer or Wireless PDA / Smartphone, simply click on the product you want, and follow our simple steps, to tell us the information needed to locate the individual.

Back to Top

Which parts of the country can I search public records through Spontaneous Insight?

Spontaneous Insight gathers data from various state and private agencies, and our network extends nationwide.

Back to Top

How do I pay for a search?

Spontaneous Insight accepts all major credit cards; Visa, MasterCard and American Express.

Back to Top

Can you do a search if I only have a woman's maiden name?

It will be difficult to locate an individual if they are no longer using their maiden name, however, it is possible. Having the exact date of birth, middle initial, or city and state will increase your likelihood of success. You may also want to consider searching for a known family member, who may have contact with the individual,

For especially difficult searches, we suggest using our Premium Assisted People Search. For an extra fee, we can do the searching for you. Our professional researchers have years of experience locating and connecting people to relatives, loved ones, old friends and classmates.

  • Multiple public record databases are searched to ensure the highest quality report.
  • Reports are sent to you by e-mail within one business day.
  • The fees for these services vary based on the amount of information you provide and the type of search you select.
  • If we don't provide a result, we won't charge you for the assisted search.

Back to Top

HOW TO SEARCH


What information do I need in order to search for someone?

You can run a search with as little information as a person's first name initial and last name. However, the more information you provide, the greater the likelihood that we find the person you are seeking. First name, last name, last known address, state, date of birth, and approximate age are all very useful and will increase your chances of success. Please see How do I go about searching for someone for additional help on this.

Back to Top

Can you do a search if I only have a woman's maiden name?

It will be difficult to locate an individual if they are no longer using their maiden name, however, it is possible. Having the exact date of birth, middle initial, or city and state will increase your likelihood of success. You may also want to consider searching for a known family member, who may have contact with the individual.

For especially difficult searches, we suggest using our Premium Assisted People Search. For an extra fee, we can do the searching for you. Our professional researchers have years of experience locating and connecting people to relatives, loved ones, old friends and classmates. Multiple public record databases are searched to ensure the highest quality report. Reports are sent to you by e-mail within one business day. The fees for these services vary based on the amount of information you provide and the type of search you select. If we don't provide a result, we won't charge you for the assisted search.

Back to Top

Can I search for people in other countries?

No. Spontaneous Insight only conducts searches in the United States.

Back to Top

Can you search for people from other countries currently living in the United States?

Yes. If they have been living in the US for over a year, they typically will show up in our network of databases.

Back to Top

Can you search for minors or public figures?

No. In order to protect the identities and safety of minors and public figures, Spontaneous Insight does not provide searches for these types of individuals.

Back to Top

WHAT OUR REPORTS PROVIDE


Do your "Quick Search" reports say where someone works?

No. No employment information is provided.

Back to Top

Do your reports provide credit history?

No. We do not provide this information to protect the individuals from identity theft and to maintain their privacy.

Back to Top

Do your reports provide Date of Birth and Social Security Number information?

No. In order to protect individuals from identity theft and to maintain their privacy, Spontaneous Insight does not provide this information.

Back to Top

Do your reports provide phone numbers?

Yes. If the phone number is in our network of databases and, is not an unlisted number, we will provide it. We clearly display whether or not a public number is available during the free preliminary search results contained within our “Quick Search” results.

Back to Top

Do you provide financial records, such as bank account information?

No. We do not provide this information to protect the individuals from identity theft and to maintain their privacy.

Back to Top

Do you guarantee your "Quick Search" results?

We offer a “No Hit - No Charge,” guarantee. The details are included below. Please keep in mind that we will do our best to try to locate the individual you are seeking. However, we are limited by the amount and accuracy of the information that you provide. Moreover, we are accessing records controlled by third parties, and reporting the results to you. Since it costs us money every time we perform a search, you are paying for our service not the results.

What This Guarantee Covers
If your search returns no results, Spontaneous Insight will refund your full purchase price or credit you for a new search.

What This Guarantee Does Not Cover
This limited guarantee does not apply if you receive any of the following results:

More Information Required:
At times, your search may result in a list of individuals from which you can choose to run a more detailed report. This constitutes results.

Clear court records:
In Court Records inquiries, data is not displayed (i.e., "No Records Found" "Clear") when the databases Spontaneous Insight accesses do not have any civil or criminal records pertaining to the subject of your search. A "Clear" court record constitutes results and this limited guarantee does not apply.


Receipt of Information That Is Not Current, Inaccurate or Incomplete
The databases we access are updated regularly. You may, however, receive a search result that contains information that you believe is not current or is incomplete. Our limited guarantee does not apply to search results that are not current or incomplete.

How Long the Guarantee Lasts
The coverage of this guarantee lasts for 10 days after the date of purchase.

How State Law Applies
This guarantee gives you specific legal rights, and you may have other rights, which vary from state to state.

Back to Top

AFTER YOU SEARCH


I completed a Quick Search on a subject and did not receive any results?

Although we query billions of available public records and directories when you initiate a search, results can only be as accurate and complete as the information that is available in those databases. However, there are times when the information you enter produces invalid results. You may try again being sure to type in as much and as accurate information on your subject as possible.

If you didn’t receive any information at all, you may try the following:

  • Broaden your search, removing such variables as city and/or middle initials.
  • Try variations on the name, such as William for Bill or Jon for John. 
  •  If you know the first letter of the name, try substituting wildcards (*) for the remaining letters, such as P* for Peter.

Remember, there is no charge for preliminary results, so try as many variations as you like until you have a reasonable level of confidence in your results.

Back to Top

We offer a "No Hit - No Charge" guarantee. The details are included below. Please keep in mind that we will do our best to try to locate the individual you are seeking. However, we are limited by the amount and accuracy of the information that you provid

Standard Quick Search Results are immediate and will be displayed on your computer within moments.

Standard delivery to your e-mail account is also immediate and will arrive in your registered email account within minutes: If it has not shown up, please check the “Junk Mail or Spam folders” within your email program. While your there, you should define email from Spontaneous Insight as “safe” or not “Junk E-Mail”

Back to Top

Why did you send me back a list of names?

Sometimes many people match the information you provided in the search criteria. If that is the case, we will send you a list of all the matches so that you can narrow down the search. Please select the person you think is the individual you are seeking, and/or provide additional information to refine your search, and we will complete the search for that individual.

Back to Top

Why is information I already provided repeated in my report?

We provide you the most current information that our network of public and private databases provides. If we report back the same information that you provided to us that means that the address is either current, that the individual has not been generating any consumer activity at another address, or that the information may not yet have been updated in the databases we access (this typically occurs every 3-6 months). If the individual had been generating activity at another address, they would have shown in our information network.

Common reasons why someone may not be generating consumer activity include; incarceration, death, and hospitalization. In addition, the individual could be homeless, a fugitive, a minor, a temporary resident in the US, temporarily staying with friends, or they may have changed their name through marriage, etc.

Back to Top

Why is there no phone number?

If a phone number is not returned in the report then, either the individual has no telephone in their name, or their number is unlisted.

Back to Top

BILLING/CUSTOMER SERVICE


I already placed a "Quick Search" order with Spontaneous Insight, but I have a question about my charges. What should I do?

Questions can be addressed by clicking the following link and  e-mailing customer service

Click to Contact & Fill in the “submit a question/suggestion” form

Hours of operation are Mon-Fri: 8am - 5pm PST, Sat & Sun: Closed.

Please include your order number in your correspondence.

Back to Top

I entered all the information on your site, but not my credit card. Will I still be billed?

No. We will not bill you unless you enter a valid credit card and the accurate billing information.

Back to Top

I have a question not answered by your FAQs. How do I contact you?

Questions can be addressed by e-mailing customer service or calling 1.888.822.2241.

We strive to answer every e-mail within 48 hours. Hours of operation are Mon-Fri: 8am - 5pm PST, Sat & Sun: Closed.

Back to Top

I'm not happy with my results. Can I get a refund?

No, but we will do our best to try to locate the individual you are seeking. However, we are limited by the amount and accuracy of the information that you provide. Moreover, we are accessing records controlled by third parties, and reporting the results to you.
Since it costs us money every time we perform a search, you are paying for our service not the results.

We value your business and would like to ensure your satisfaction. If you feel we have made an error that we can correct please contact customer service. Hours of operation are Mon-Fri: 8am - 5pm PST, Sat & Sun: Closed. Please include your order number in your correspondence.

Back to Top

GENERAL


How do I remove myself from these records?

Spontaneous Insight does not maintain or control the records.

However The following websites will help you learn about protecting your privacy:

Privacy Advocates

The Electronic Privacy Information Center (EPIC)
http://www.epic.org/

EPIC is a public interest research center in Washington D.C. It was established in 1994 to focus public attention on emerging civil liberties issues and to protect privacy, the First Amendment, and constitutional values.

Privacy.org
http://www.privacy.org/

Privacy.Org is the site for daily news, information, and initiatives on privacy. This website is a joint project of the Electronic Privacy Information Center (EPIC) and Privacy International.

Electronic Frontier Foundation
http://www.eff.org/

EFF is a nonprofit group of people working to protect your digital rights.


PrivacyActivism.org
http://www.privacyactivism.org/

Privacy Activism is a non-profit organization that helps people make well-informed decisions about the importance of privacy on both a personal and societal level.

Access Reports
http://www.accessreports.com/

Access Reports' publications keep subscribers up to date on all freedom of information and privacy issues, tracking policy trends while summarizing and analyzing court decisions and legislation.

Back to Top

How do I change or correct the information in these records?

The information contained in our reports comes from third party suppliers, and is beyond our control to edit, modify, or change.

Back to Top